Information We Collect

Personal Information You Provide

When you create an account with entexnovaiv, we collect information that you voluntarily provide to us. This includes your name, email address, phone number, and postal address. We also collect financial information such as income details, expense categories, and budgeting goals that you input into our system.

Automatically Collected Information

Our platform automatically collects certain technical information when you visit our website or use our mobile application. This includes your IP address, device type, browser information, and usage patterns. We use cookies and similar technologies to enhance your experience and remember your preferences.

How We Use Your Information

Your personal information serves several important purposes in delivering our smart budgeting services. We use your data to create personalized budget recommendations, track your financial progress, and send you relevant insights about your spending patterns.

• Providing and maintaining our budgeting platform and mobile applications
• Creating personalized financial insights and spending analysis
• Sending account notifications, security alerts, and service updates
• Responding to customer support inquiries and technical issues
• Improving our services through usage analysis and user feedback
• Detecting and preventing fraudulent activities and security threats
• Complying with legal obligations and regulatory requirements in Australia

Information Sharing and Disclosure

We maintain strict controls over how your information is shared. entexnovaiv only shares your personal data in specific circumstances that are essential for providing our services or required by law.

Service Providers

We work with trusted third-party service providers who help us operate our platform. These include cloud hosting providers, payment processors, and analytics services. All service providers are required to maintain the same level of data protection that we do.

Legal Requirements

We may disclose your information when required by Australian law, court orders, or government regulations. This includes compliance with the Australian Privacy Principles under the Privacy Act 1988 and anti-money laundering legislation.

Business Transfers

If entexnovaiv undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We've made it easy for you to exercise these rights through your account dashboard or by contacting our privacy team.

Access and Portability

You can access your personal information at any time through your entexnovaiv account. You also have the right to request a copy of your data in a portable format, which we'll provide within 30 days of your request.

Correction and Updates

You can update most of your personal information directly through your account settings. If you need assistance with corrections or updates, our support team is available to help you maintain accurate information.

Deletion and Account Closure

You may request deletion of your personal information or closure of your account at any time. We'll process these requests within 30 days, though some information may be retained for legal compliance purposes.

Data Security and Protection

Protecting your financial information is our highest priority. We employ multiple layers of security measures to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Safeguards

All data transmission to and from our platform uses industry-standard SSL encryption. Your financial information is stored on secure servers in Australia with bank-level encryption and access controls. We regularly update our security protocols and conduct vulnerability assessments.

Access Controls

Access to your personal information is strictly limited to authorized entexnovaiv employees who need it to provide services. All staff undergo privacy and security training, and access is monitored and logged for security purposes.

Incident Response

In the unlikely event of a security incident, we have comprehensive response procedures in place. We'll notify affected users and relevant authorities as required by Australian law, typically within 72 hours of discovering any breach.

International Data Transfers

While entexnovaiv primarily operates within Australia, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information.

Any international transfers comply with Australian Privacy Principles and include contractual protections that require overseas recipients to handle your data with the same level of protection required under Australian law.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform. These technologies help us remember your preferences, analyze usage patterns, and provide personalized recommendations.

Types of Cookies We Use

• Essential cookies that are necessary for the platform to function properly
• Performance cookies that help us understand how users interact with our services
• Functionality cookies that remember your preferences and settings
• Analytics cookies that provide insights into user behavior and service usage

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.

Children's Privacy

entexnovaiv's services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take immediate steps to delete that information.

Parents or guardians who believe their child has provided personal information to entexnovaiv should contact us immediately at privacy@entexnovaiv.com.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your entexnovaiv account or by email.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Complaints and Disputes

If you have concerns about how we handle your personal information, we encourage you to contact us first. Our privacy team investigates all complaints thoroughly and responds within 30 days.

If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Information about making privacy complaints is available at www.oaic.gov.au.